If money has been withdrawn from your account, then your order has been successfully received and will be processed accordingly.  You will receive an e-mail order confirmation shortly to the e-mail address that you provided when placing the order. You are also more than welcome to review the status of your order by logging into your user account.

If you can't find your Order Confirmation email, please check your junk mail or spam folders. Otherwise contact our Customer Service on whatsApp +34 628 262 711 or email us to customercare@juliaderigo.com

We are unable to make changes or cancel orders once they’ve been placed. Our team works quickly to fulfill orders so we can get your purchase  to you as soon as possible. If you’ve entered an incorrect shipping address or need to cancel your order, please reach out immediately to customercare@juliaderigo.com. We will try our best to accommodate your request but we cannot make any guarantees. 

To enter your coupon code, click on your “Cart” and “Proceed to Checkout”. There will be a field next to it called “Apply coupon”. Please click on this field to enter your coupon code.
Note: Some coupons cannot be used in conjunction with other offers.

We cannot retroactively apply promotion codes to any orders.

You can add a gift note by clicking on “Add a gift note” from your shopping cart before you click “CONTINUE TO CHECKOUT.”

We don’t offer gift packaging services at this time, but you can add a Gift Box to your order and we’ll include the jewelry from your purchase inside the box. 

There is no packing slip or receipt included in our packaging so there won’t be any indication of prices to your gift recipient.

We accept payments via America Express, ApplePay, Bank Transfer, Bancontact, Boleto Bancario, GooglePay, iDeal, Maestro, Mastercard, Paypal, PaypalExpress, Ricarga PostePay, ShopPay, Transferencia Entre contas (Bradesco), Visa. 

We're here to assure you that your credit card information is safe when you're ordering from Julia Derigo. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions.

We do not offer gift cards at this time (but hope to provide in the future).

Yes, we currently ship everywhere in Spain (including Canary island), Europe, and a total of over 200 countries.

To find out if we ship to your country, click here. If your country is not listed, we unfortunately don't ship there yet (but hope to in the future!).

Domestic We ship orders Monday through Friday (no weekends). Orders placed with free Correos Express should arrive in 1–2 business days. Orders placed with Correos Expressl (at a cost of €‌3.99) should arrive in 1–2 business days.

International We ship orders Monday through Friday (no weekends). All international orders placed with Correos should arrive in 7-15 business days.Orders placed with DHL Express should arrive within 2–5 business days in Europe, and other countries within 5-7 Business Days from dispatch.

Please note: all shipping estimates are approximate due to COVID-19 delays. Shipping carriers are experiencing heavy volumes and we’re seeing more delays than usual (both domestic and international). You may also notice gaps and inconsistencies in your tracking information, so we apologize for the inconvenience. Thank you for your patience and understanding.

We hope you will love everything that you order from us! But if something isn’t quite right, you have 14 days to return!

ATTENTION: Due to safety and hygienic reasons, we are unable to accept exchanges or returns on any earrings.

To arrange a return, please visit our returns page or mail us here and we will inform you of the process.

Gold and rose gold plated pieces should be cleaned very gently with a dry soft polishing cloth. Do not use tissue paper or paper towels.

Please note that with all plated jewellery over time the top metal will wear away. Therefore, plated pieces may need to be re-plated every few years.

Brass 18k Gold Plated/ Rhodium Plated 

Sterling Silver

We use solid sterling silver (925).

The '925' represents 92.5% minimum pure silver. As pure silver is soft and malleable (making it prone to breakage), 7.5% is made up of alloy. This helps our silver remain durable and suitable for everyday use while remaining high quality.

No, we suggest always taking your jewellery off before exercising as your sweat can damage the plating of your piece. Additionally, while strong, our jewellery is still fine and delicate and will break if pulled during vigorous activities.