GENERAL INFORMATION

 All orders are prepared and shipped within 24/48 business hours starting from the order confirmation date. This may vary during sales or promotions. If you think your order is delayed, you can contact our customer service team through the following form.

• Important note* : Remember that delivery times may be affected in times of high volume (such as Black friday, Christmas ..)
• Julia Derigo ships worldwide. Below you will find further details on shipping costs for every shipping country and shipping methods.
• For all orders shipped to Spain, the selected courier in charge of the transportation and delivery of your order is Correos Express. Should you have any comments, questions or suggestions, please contact us.
• For international orders, orders are passed through to international courier companies who take care of air transportation.
• Unfortunately we are not able to ship to PO Boxes. 
• It is possible that during promotional periods shipping costs are no applied, these and other promotions will be clearly indicated in our online store. Remember that if you subscribe to our newsletter you will also enjoy these and other promotions when active.
• As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order.

Find below details of the countries we currently ship to:

Customs, taxes & duties  –  Shipments to non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. 

 *For logistical reasons, deliveries to the following countries are not available:

Afghanistan, Algeria, Angola, Argentina, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Côte d’Ivoire, Djibouti, Ecuador, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guyana, Heard & McDonald Islands, Iran, Iraq, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Macao SAR China, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Nauru, Netherlands Antilles, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Pakistan, Palestinian Territories, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Rwanda, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Helena, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

RETURNS & REFUNDS

SALE ITEMS

We do not offer returns, refunds or exchanges on sale items or items purchased with a promo code unless faulty (this excludes the signup 10% offer). If you have received a sale item that is faulted, please contact customer care at customercare@juliaderigo.com with a photo of the product clearly showing the fault, along with your order number.